Working women express annoyance over extra charging, low quality service by cab-hailing services

Majority of the working women traveling between the twin cities of Rawalpindi and Islamabad on daily basis have expressed annoyance over extra-charging and low quality services being provided by the cab-hailing services introduced few years back.
These cab-hailing services soon after their launch introduced many facilities including low fares, quality pick and drop services, cleanliness and quick responses to attract most of the customers, however, with the passage of time increased the fares and started compromising quality of services.
“I was very much excited over launch of these services in my city and started using it on daily basis due to suitable fares, decent behaviours of captains and speedy pick and drop services but now we are facing many problems while hiring these cabs and situation is totally opposite”, Asima Naz, a working woman said. Talking to APP,
She said increased fares, peak factors due to shortage of vehicles or some other reasons, delay in arrival of cabs due to inaccurate locations shown on GPS, frequent rides cancellations and unjustified cancellation fee charged from the customers were the main issues faced by the customers like me on daily basis.
“Hiring these cab services especially when we have to reach somewhere in emergency becomes so unnerving for us. We have to call the captains again and again to tell them exact location but they follow wrong location shown on their GPS system and finally cancel the ride at eleventh hour or force us to cancel”, Saira Naseer, working at a government office said.
“When the cab does not reach for a long time, we have to cancel the booked ride and ultimately pay the fine. Many of the captains are illiterate and belong to far flung areas so they do not know the exact locations”, she said.
Another working woman, Saeeda Batool said, “If the companies which own these cab services will make changes in their policies and decisions abruptly, these services will ultimately lose their attraction and customers will move back to the ordinary cabs.
“Most of the vendors have handed over their cabs to uneducated drivers who are unable to understand the latest technologies like following online map locations and also behave indecently with the customers which is unbearable”, she observed.
When contacted the officials at one of the cab-hailing service company office in Rawalpindi, they said, “We are trying to improve our services and address all the genuine grievances of the customers. Due to some technical issues, the customers were facing issue which will be resolved soon”.—APP

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