Caretaker Punjab Chief Minister Dr. Hasan Askari visited the Chief Minister’s Complaint Cell at 5-Club Road, here today. He inspected different sections and monitored the procedure of redressal of complaints. He also met with the complainants and issued on-spot instructions for the solution of their complaints.
Provincial Ministers Zia Haider Rizvi, Ahmed Waqas Riaz and others were also present on the occasion. Talking to the complainants, the Chief Minister said that complaints cell has been reactivated to solve the problems of the people and added that online complaints can also be submitted now.
Talking to the media, the Chief Minister said that provision of relief is the fundamental duty of the government. Prompt action is taken on every complaint received in the complaints cell in the light of departmental report. The representatives of concerned departments will be available in the complaints cell for the redressal of public complaints relating to police, revenue and other departments.
He said the people can directly submit their applications or they can send it through email or by post. Departmental action will be ensured on the complaints received from the people and it has been decided to reactivate the complaints cell according to needs of the people. We will give full attention to improve the performance of complaints cell within our timeframe, he added.
Our government is fully engaged to give necessary relief to the people and reactivation of this cell has been done for this purpose. It is hoped that complaints cell’s activation will help to solve the problems of the people in a better way. Immediate action will be taken on the complaints lodged in the cell but this action will be taken in the light of the report submitted with regard to the complaint. He said that most of the complaints relate to police department or applications are submitted for some financial aid.
We want that these problems of the people should be amicably solved and that is why complaints cell has been activated, he added.