Police to take strict action against hoax callers at helplines


Islamabad police have been directed to install a system to trace CNIC details as well as location of those callers making hoax phone calls at police help-lines and initiate legal action against them.
These directions were made by Inspector General of Police (IGP) Islamabad Muhammad Aamir Zulfiqar Khan who paid a visit to Safe City Project, Islamabad on Thursday.
IGP was accompanied by DIG (Headquarters) Nasir Mehmood Satti, DIG (Operations) Faisla Ali Raja, SSP (Operations) Waqar-Ud-Din Syed and SP (Safe city) Hassam Bin Iqbal.
During his visit, IGP interacted with staff of Safe City Project and inquired about the volume of calls on daily basis. He was briefed that they receive 3000-3500 calls daily. However, genuine calls are not more than 35-40. Mr. Aamir Zulfiqar also checked the efficacy of safe city by making one call about a theft of vehicle. However, he was not satisfied; the way telephone operator attended the caller. The telephone operator was not well versed and trained about empathy, passion and basic ethics.
The IGP advised DIG (Operations) to start a training program by virtue of which telephone operators’ capacity could be improved. Furthermore, he asked DIG (Operations) to install software by virtue of which CNIC details and location of the caller could be determined.
It would limit volume of the calls besides ascertaining all required details, he said adding, it would help minimize waiting time for other caller in queue.
To restrict hoax calls, the IGP directed SSP operations to initiate legal proceedings against the fake caller under section 25 Telegraph Act. Besides that IGP advised DIG (Operations) to make grading according to the nature of the call, i.e. priority should be given to calls related murder, kidnapping for ransom, dacoity/gang rape, terrorism and missing children.
He further directed to improve the system, whereas the vehicle’ details could be obtained by its registration number. In addition to that, the IGP observed that the vehicle number plate could not be identified at night and advised to improve the system for this purpose.
The IGP directed DIG (Operations) to deploy representatives from Operations, Security Division and Islamabad Traffic Police (ITP) for coordinated mechanism in case of any untoward incident.—APP

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