PIA creates new division for Customer, Premier Service

Karachi—Pakistan International Airlines (PIA) has created a separate Division for Customer and Premier Service, to work under the newly appointed Director, Mrs. Tabassum Qadir. The new Division would be launched in mid September, after necessary groundwork has been done, a statement said on Saturday.
The new Division would focus on improving PIA’s relations with customers and facilitate them in addressing their complaints. PIA Training Centre is adding new modules to their courses for providing better training to customer relations staff with the help of specialized instructors.—NNI

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