Overseas Pakistanis to convey grievances thru Skype facility

Islamabad—Overseas Pakistanis in different countries would now be able to convey their grievances to Federal Ombudsman Secretariat and the relevant departments through online Skype facility.
Talking to APP, Senior Adviser and Grievance Commissioner for Overseas Pakistanis, Hafiz Ahsaan Ahmed Khokhar said that the Skype facility was being extended to those countries having population of over 100,000 Overseas Pakistanis.
The directions had been given to the ambassadors, high commissioners and focal persons in all 116 Pakistani Missions aborad to provide their respective details, contacts and Skype addresses and make arrangements for Skype meetings on fortnight basis to redress grievances of Overseas pakistanis, he said.
He said that the complaints via Skype would be heard for the countries where community welfare attaches had been appointed to resolve their problems in the minimum time possible. The community welfare attaches after receiving the complaints of OPs would forward the same online to the Federal Ombudsman Secretariat while the Ombudsman Secretariat then forward these to the relevant departments to respond within 15 days, he added.
The date and time for listening the complaints on Skype, he said, would be decided and all the relevant officials would be called at the Ombudsman Secretariat to hear the proceedings. “We have taken 40 federal departments onboard regarding extending Skype facility to the OPs for resolution of their problems”, he said.
Using Skype for contacting and resolving expat’s complaints is a cost and time effective measure and is bound to bring improvements to the process, he said. This initiative would help expatriate Pakistanis the world over, saving them unnecessary hassles, time and money in resolving some common issues faced by them, he said.—APP

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