Islamabad—Federal Ombudsman, M. Salman Faruqui has underlined the need to improve in-service training of civil servants in line with the 21st century challenges which could lead to better management and governance in the country. He stressed upon the civil servants for changing their mind set and introducing innovative ideas and thoughts for attaining the management objectives. He added that the institutions were built on the basis of new concepts and ideas.
He said this while addressing the faculty and participants of 105th National Management College (NMC), Lahore who called on him at the Wafaqi Mohtasib Secretariat here on Thursday. Salman Faruqui stressed on the participants that they should serve the people without any pressure and said that it was not impossible for civil servants to reform and bring improvements in the system.
Explaining the role of Ombudsman, he said that the basic role of the institution of Ombudsman is to provide speedy and inexpensive justice to the complainants against the mal-administration of government agencies and departments. He said that from 2013 to September 2016 over 3,06,581 number complaints were redressed.