Karachi—The Federal Ombudsman office has issued necessary directives to K-Electric after hearing a number of complaints received from the residents of Korangi and Malir districts regarding overbilling.
Hearing the complaints, Adviser to Regional Office of Federal Ombudsman Muhammad Yameen said that power users are being rid of excess billing.
He said that there is intense problem of overbilling in Malir and Korangi, therefore, applications are continue to be received against the power utility, said a statement issued here Thursday.
An applicant, Syed Shakir Ali, told Muhammad Yameen that he lives in a just 30 sq. yards house, but he received excessive bill.
The adviser ordered the K-Electric’s representative to check the load of the applicant’s house to assess exact consumption and submit the report.
Hearing another applicant, Jaffar Baig, he ordered the representative to change his meter at K-Electric’s cost and send the bill in accordance with the new meter.
While hearing an application of Muhammad Ramzan, he gave similar instructions. He ordered that the bill be charged after taking three months’ reading. He also directed that whatever excess amount has been paid by consumer, be adjusted.
A resident of Korangi, Muhammad Nadeem, said he was sent bills on approximation despite there is no meter. The Advisor ordered that the matter be investigated.
While hearing a complaint of Muhammad Shakeel, he ordered that the meter be changed on K-Electric’s cost. He directed that new bill be sent on average basis. Hearing the application of a woman citizen, Rizwana Sabeen, Muhammad Yammen “eradicated overbilling” and ordered that balance be paid in 12 installments.