K-Electric maintains ‘very responsive’ status on social media

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Karachi—The K-Electric, in-line with its customer-centric approach, continues to facilitate its consumers by engaging them through social media platforms including Facebook and Twitter.
An official of the company said on Sunday that the utility currently has over 235,000 fans on Facebook and 49,000 followers on Twitter.
To capitalise on the power of online media, KE established their presence on social media four years ago. The KE Social Care model is backed by a dedicated team that works round the clock to manage online queries and ensure immediate response, it was further pointed out.
The digital platforms are also functional during public holidays. KE has successfully managed to maintain a very high response rate since its inception and has been tagged as ‘very responsive’ by Facebook.—APP

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