First MicroFinanceBank awarded client protection certification

Staff Reporter


The First MicrofinanceBank has received “Client Protection Certification” from The Smart Campaign. The recognition comes after a rigorous independent review of the Bank’s client protection standards in providing financial products and services. The First MicrofinanceBank called upon Microfinanza Rating (MFR), an international rating agency specializing in microfinance, with the support from the Pakistan Microfinance Network. The First MicroFinanceBank is now amongst a select few Microfinance Banks in Pakistan to have received this recognition of high ethical standards in the treatment of clients. With this achievement, the First MicrofinanceBank takes its place amongst over 100 globally certified institutions as a customer centric organization. “During its 16 years of service, The First MicroFinanceBank Pakistan has taken several initiatives around customer centricity and client protection; to be recognized for these efforts is indeed an honour for the Bank.

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