Early complaint disposal, boost in business, investment opportunities

Wafaqi Mohtasib, FPCCI, FTO join hands

Zubair Qureshi

In a bid to give a boost to the trade and business activities in the country, Federal Ombudsman, Salman Faruqui on Wednesday addressed a joint press conference with Abdur Rauf Alam, President, FPCCI and Chaudhry Abdul Rauf, Federal Tax Ombudsman here at the Wafaqi Mohtasib Secretariat.
“In coordination with the Federation of Pakistan Chambers of Commerce and Industry (FPCCI), Wafaqi Mohtasib, we are going to conduct a joint study to identify issues of maladministration at the level of government agencies.
“While the option for availing five-tier grievance redress mechanism is available to businessmen, a special dispensation for resolving their complaints has also been put in place whereby five designated grievance officers would be visiting the Chambers’ Secretariat in all the provinces to listen the problems and provide speedy solution of their complaints”, added the federal Ombudsman.
Mr. Faruqui apprised that it has been decided by the Federation and the Ombudsman Secretariat to conduct joint study/research for identifying systemic maladministration issues facing the FPCCI and make suitable and doable recommendations for their resolution. Federal Ombudsman was of the view that he has always given great importance to trade and industry as the development in this sector would lead the country on the path of progress and prosperity adding that for the purpose a Memorandum of Understanding (MoU) has recently been signed with the FPCCI Islamabad, which also envisage resolution of collective issues of the business community with the intervention of the Wafaqi Mohtasib.
Mr. Salman Faruqui asked media to play its proactive role of media for creating awareness among masses in order to pass on the message of free and speedy justice to all and sundry.
Faruqui said that an Instant Redress System has been designed to resolve citizen’s problems on the spot and for this purpose Federal Ombudsman Liaison Officers have been designated at different ministries and departments to dispose of the complaints within 15 days.
Wafaqi Mohtasib while highlighting the process of Swift Complaint Mechanism process said, Wafaqi Mohtasib has undertaken an unprecedented and new Swift Redressal System closest to the doorsteps of the complainants at Tehsil or District headquarters in 515 Tehsils and 133 districts. Findings are issued within 25 days of the registration of complaints, he said and added that this new initiative was started as a pilot project in January this year.

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