Islamabad—Federal Ombudsman Salman Faruqui has underlined the need to bring change in the mindset of civil servants for socio-economic development in the country.
He said this while addressing the participants of 22nd Mid Career Management Course (MCME) of National Institute of Management (NIM) Peshawar, who called on him at the Wafaqi Mohtasib Secretariat here on Wednesday.
He said institutions progress in fulfilling their objectives when new ideas and innovations are introduced in their operations.
For attaining this objective, he said out of the box thinking is required by the civil servants. The ombudsman said that civil servants are the backbone of any government therefore they should dedicate their services for the development of the country and for bringing positive change in respective areas of their responsibilities.
Explaining the role of ombudsman, Faruqui said that the basic role of the institution of ombudsman is to provide speedy and inexpensive justice to the complainants against the mal- administration of government agencies and departments.
“For the first time laws have been formulated in my tenure to provide justice to the complainants within 60 days,” adding that the period has been further reduced to 45 days on his own initiative.
In the pursuit of this objective, Faruqui said, a Swift Complaint Resolution (SCR) mechanism had been introduced.