Federal Tax Ombudsman (FTO) has organized an awareness workshop regarding its project titled “Public Awareness and Advocacy About Dispute Resolution Mechanism of Federal Tax
Ombudsman” for medium and small scale enterprises on January 02, 2016 at a local hotel of Lahore.
M Asif, Director General Administration FTO, shed light on the historical perspective of the ombudsman office. He said at present, there are 150 ombudsman offices in the world. In Pakistan, the ombudsman office was established in 1983 and in year 2000, an independent office of Federal Tax Ombudsman was established. He elaborated in detail the complaint filing procedure and other available facilities provided by the FTO office to aggrieved taxpayers.
He said the mandate of FTO office is to ensure prompt and inexpensive redress of taxpayers’ genuine grievances against maladministration by the tax employees of Federal Board of Revenue (FBR)/Revenue Division, Government of Pakistan.He said an average 1500 complaints annually are currently being handled by the FTO offices across Pakistan. Asif also highlighted the success stories of the FTO office since its establishment in year 2000.
He said the tax-payers can file their complaints by courier, by hand, online or through e-mail. He said the services of FTO offices are free of cost, citizens friendly and the complaints are decided in 60 days. He said Form-A is available on the website (www.fto.gov.pk) of the FTO on which tax-payers can lodge their complaints.
The form can also be obtained from the FTO offices, besides its Islamabad secretariat, located in Lahore, Karachi, Quetta, Peshawar, Sukkur, Abbottabad, Multan and Faisalabad. He further said Wafaqi Tax Mohtasib is working to eliminate fear of traders so that they can freely lodge their complaints with the FTO offices located across Pakistan.
The traders gave useful feedback to the FTO team comprising DG Administration Muhammad Asif, Advisor Incharge Munir Qureshi and Advisor Muhammad Siddique. Naeem Meer, General Secretary All Pakistan Anjuman-e- Taajran, Ashraf Bhatti, President Anjuman-e- Taajran, Mehboob Ali Sarki, President Punjab Anjuman-e- Taajran, Haji Farrukh Iqbal, Chairman Crockery Shah Alam Market, Safdar Butt, President Lahore Trade Alliance and others also addressed the event. The session was moderated by Ali Nasir, Media Manager, FTO Secretariat,Islamabad.