Silence speaks for itself..!
Strange dynamics take place at this juncture: The public watch; they wait to see, not the answer to the question, but the attitude of the man to whom the question has been addressed. If an Ambani or any corporate leader shouts at the questioner, then that is what is remembered when the AGM is over, not the good results of the company, nor the dividends announced, or the fantastic future plans. No, just that the man in the hot seat yelled. Is our money safe with him?
How do we control ourselves when this happens? By realizing that a golden opportunity presents itself not to react. We have given our speech, we have pounded down the message and now anything extra, or less, will only take away from it. When you occupy the hot seat you are watched not for what you have to say, but the way you behave. Every movement, smile, or act of boredom is being scrutinized and adds or subtracts with what you have to say, or have already said.
I smiled as I left the room, and people smiled back, something they would never have done had I argued with their member. I knew that whatever I had spoken would remain, despite, in spite anything that the vote of thanks man had said. He had showered me with unnecessary criticism, but in my silence I’d deflected it back to him, manifold. When you are in the hot seat, whether chairman of your association, or a leader in any form, silence speaks for itself..!