Saturday, May 31, 2008, Jamadi-ul-Awwal 24, 1429    

PTCL introduces 1217 directory inquiry service

SHR Jahfery

Islamabad—The Pakistan Telecommunication Company Limited (PTCL) has decided to upgrade and improve the directory inquiry service to make the facility comparable to any other across the world. In its efforts to provide callers updated information, PTCL recently launched the 0800-01217 toll-free number so that customers could update their information in the PTCL directory inquiry database free of cost. PTCL initiated the 0800-01217 service so that correct information is available for each call made to the directory inquiry service.

The directory inquiry service number has now been changed to 1217. Similarly all two-digit abbreviated dialing numbers are being changed to four digits as the systems and services are upgraded. The 14, 17 and 18 services have now all been changed to 1214, 1217 and 1218 respectively.

As everywhere else in the world the new and improved directory inquiry service of PTCL will be charged as a local call from 1st June 2008. PTCL has also employed hundreds of call center agents to accommodate customer queries efficiently and promptly. Moreover, PTCL is determined to develop systems and services that are customer-centric and customer-friendly. As part of that endeavor PTCL is providing facilities to its customers through phone calls and on their doorsteps.